Responsible Gaming at 10bdt – Play Within Your Limits

1. 18+ Age Restriction

10bdt operates exclusively as an adult entertainment platform. Players must be a minimum of 18 years of age to register an account, make a deposit, place a wager, or claim any bonus or promotional offer. This requirement applies to all players across Bangladesh, regardless of the payment method used — whether bKash, Nagad, Rocket, Upay, or any bank card.

To enforce this policy, 10bdt conducts identity and age verification checks on all accounts before processing the first withdrawal. Documents accepted include a valid National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. Accounts where age verification cannot be completed will be suspended and any funds held will be dealt with in accordance with our Terms & Conditions.

Keeping Minors Safe

If you share a device with younger family members, we strongly recommend enabling parental control software on your device and ensuring your 10bdt account credentials are never accessible to minors. Logging out of your account after every session is a simple but effective step. If you suspect a minor has accessed your account, contact [email protected] immediately.

2. Signs of Problem Gambling

For the vast majority of players, gambling is a relaxing and entertaining pastime. However, for a small number of people it can develop into a problem that affects finances, relationships, and mental wellbeing. Recognising the warning signs early is the most effective way to regain control.

Experiencing one or more of these signs does not automatically mean you have a gambling problem, but it is a signal worth taking seriously. 10bdt encourages all players to be honest with themselves and to use our responsible gaming tools proactively rather than reactively.

A Simple Self-Assessment

Ask yourself the following questions honestly. If the answer to two or more is "yes", we encourage you to activate a time-out or contact support for guidance.

• Do I gamble with money I cannot afford to lose?
• Do I feel the need to gamble with increasing amounts of money to get the same thrill?
• Have I ever gambled to try to win back money I had previously lost?
• Have people close to me expressed concern about my gambling habits?
• Do I feel preoccupied with gambling when I am not actively playing?

3. Our Responsible Gaming Tools

10bdt gives every registered player access to a comprehensive set of responsible gaming controls, all available directly within the account settings area. These tools are designed to put you in charge of your gambling experience, helping you set clear boundaries before they become necessary rather than after a problem has developed.

All responsible gaming controls are free to activate, take effect within the timeframes described below, and cannot be removed or overridden by contacting support with the aim of bypassing a restriction. Where a limit increase is requested, a mandatory cooling-off period applies to ensure the request is genuinely considered rather than made impulsively.

The following sections describe each tool in detail. To access any of these features, log into your 10bdt account, navigate to Account Settings, and select the Responsible Gaming tab. If you experience any difficulty, contact [email protected] and our team will assist you directly.

4. Deposit and Loss Limits

Setting a deposit or loss limit is one of the most practical steps a player can take to maintain control over their gambling expenditure. 10bdt allows you to set limits in Bangladeshi Taka (৳) across three time periods.

Deposit Limits

A deposit limit places a ceiling on the total amount of ৳ you can add to your 10bdt account within a defined period. The available limit periods are:

• Daily deposit limit: The maximum you can deposit within any rolling 24-hour period.
• Weekly deposit limit: The maximum you can deposit within any rolling 7-day period.
• Monthly deposit limit: The maximum you can deposit within any rolling 30-day period.

When you set a new deposit limit or reduce an existing one, the change takes effect immediately. If you wish to increase a deposit limit, the increase will not take effect until a mandatory 7-day waiting period has elapsed. This cooling-off period is intentional and cannot be waived.

Loss Limits

A loss limit caps the total amount you are permitted to lose within a defined period. Once your net losses within the selected time window reach the limit you have set, further wagering is blocked for the remainder of that period. Loss limits can be set on the same daily, weekly, or monthly basis as deposit limits, and the same immediate-reduction / 7-day-increase rules apply.

How to Set a Limit

1. Log in to your 10bdt account.
2. Go to Account Settings from the main menu.
3. Select the Responsible Gaming tab.
4. Choose Deposit Limits or Loss Limits.
5. Enter your preferred ৳ amount and select a time period.
6. Confirm your selection — the limit is now active immediately.

5. Time-Out and Cool-Off

A time-out is a short-term break from gambling that temporarily suspends your ability to log in, deposit, or place wagers on 10bdt. It is ideal if you feel you need a pause to reassess your gambling habits without committing to a long-term exclusion.

Available Time-Out Periods

During a time-out your account balance is preserved and all pending withdrawals will continue to be processed. Any active bonuses will be forfeited unless otherwise specified in the bonus terms. Once a time-out is activated it cannot be shortened — you must wait until the period expires before your account becomes accessible again.

Session Time Reminders

Separate from a full time-out, 10bdt also offers in-session time reminders. You can configure notifications to appear after 30 minutes, 1 hour, or 2 hours of continuous play, reminding you how long you have been active and giving you the opportunity to take a natural break. These reminders do not lock your account — they are informational nudges designed to keep you aware of how long you have been playing.

6. Self-Exclusion Programme

Self-exclusion is a formal commitment to stop gambling on the 10bdt platform for a defined or indefinite period. It is the strongest responsible gaming tool available and is intended for players who recognise that their gambling is causing them harm and wish to take decisive action.

Self-Exclusion Periods

• 6 months — suitable for players who need a meaningful break and want a defined end date to work towards.
• 1 year — a longer commitment for players with more established problem gambling patterns.
• 3 years — a serious long-term exclusion for players with significant gambling-related difficulties.
• Indefinite / Permanent — permanent exclusion with no end date. Suitable for players who wish to stop gambling permanently. After 5 years, a formal written request can be submitted to reopen the account, subject to reassessment.

What Happens During Self-Exclusion

• Your account is immediately locked and you will not be able to log in, deposit, or wager.
• All marketing and promotional communications from 10bdt will be suspended for the duration of the exclusion.
• Any remaining account balance will be returned to you via your last verified payment method (bKash, Nagad, bank transfer, etc.) within 5 business days.
• Pending withdrawal requests will continue to be processed normally.
• Bonus balances are forfeited at the point of self-exclusion.

How to Self-Exclude

1. Log in to your 10bdt account.
2. Navigate to Account Settings, then the Responsible Gaming tab.
3. Select Self-Exclusion and choose your preferred exclusion period.
4. Read and confirm the self-exclusion agreement.
5. Your account will be locked immediately upon confirmation.
6. You will receive an email confirmation at your registered address.

Alternatively, if you are unable to access your account or prefer to speak with someone directly, contact our support team at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 2 hours of receipt and confirm exclusion via email.

7. Support and Resources

If you or someone you care about is struggling with gambling, reaching out for help is the most important step you can take. 10bdt's support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming enquiries with compassion, discretion, and without judgment.

Contact 10bdt Support

Reach our responsible gaming team at any time via email at [email protected]. Please use the subject line "Responsible Gaming" so your message is routed to the appropriate team member. We aim to respond to all responsible gaming enquiries within 2 hours, around the clock including weekends and public holidays.

Talking to Someone You Trust

Sometimes the first step is simply talking to a friend, family member, or colleague about your concerns. People close to you can offer perspective and support that a platform alone cannot provide. If you are in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh, mental health and financial counselling services are available through local healthcare providers and community organisations.

Practical Steps You Can Take Right Now

• Set a deposit or loss limit on your 10bdt account today — even a modest limit creates a meaningful boundary.
• Enable session time reminders so you are always aware of how long you have been playing.
• Take a 24-hour time-out if you feel your recent gambling sessions have been driven by stress or emotion rather than entertainment.
• Delete saved payment method details from your device to add friction to impulsive deposit decisions.
• Share your responsible gaming goals with a trusted friend or family member — accountability helps.
• If you feel your gambling has reached a point where it is causing real harm, activate self-exclusion now and seek professional support.

8. Protecting Vulnerable Players

10bdt has a duty of care to all players, and we pay particular attention to identifying and supporting players who may be in a vulnerable situation. This includes, but is not limited to, players who show signs of problem gambling behaviour, players who are experiencing financial difficulty, and players who may be acting under emotional distress.

How 10bdt Monitors Player Wellbeing

Our responsible gaming monitoring systems analyse anonymised gameplay data to identify patterns associated with at-risk behaviour, such as a sudden significant increase in deposit frequency, extended unbroken gaming sessions, rapid escalation in stake sizes, and repeated failed deposit attempts. When these patterns are detected, our team may proactively reach out to the player to offer information about responsible gaming tools, without any pressure or obligation.

Reality Checks

All players on 10bdt are automatically shown a reality check notification after every 60 minutes of continuous gambling activity. This notification displays the total amount wagered and the net win or loss for the current session, giving players clear, factual information to make informed decisions about whether to continue playing.

Our Commitment to Fair Play

10bdt does not engage in any marketing practice that targets or exploits vulnerable individuals. We do not send promotional bonus offers to players who have an active responsible gaming restriction in place, and we do not use persuasive or high-pressure marketing language designed to encourage at-risk players to gamble beyond their means.

Responsible gaming is not a box-ticking exercise for 10bdt — it is a genuine commitment that underpins how we run our platform, design our features, and interact with every player in Bangladesh and beyond. We believe that sustainable, enjoyable gambling is only possible when players feel safe, informed, and in control. If there is ever anything more we can do to support you, please do not hesitate to contact us.